Contact Center Platform Enhances Customer Interaction

2006/12/13 has upgraded its IP-based contact center Called CosmoCall Universe (CCU) the system has been enhanced to address multiple contact center channels in a unified fashion Steve Kowarsky executive vice president of CosmoCom told . It also improved functionality

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Contact Center Platform Enhances Customer Interaction...

2006/12/14 CRMBuyer.com

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Contact Centers: Contact Center Platform Enhances Customer Interaction

2006/12/13 CRM White Paper: Configuration vs. Customization Understanding the difference between "configurable" and "customizable" CRM is critical to your selection process and could make or break your future CRM success.

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